Cox Communications’ consumers in the New Orleans metro place are no strangers to troublesome support outages, but two weeks after Hurricane Ida rolled via, some of these even now without having cable tv and internet entry have reached new levels of ire.
Anne Timmons-Harris, a jewelry designer with a shop in the French Quarter, explained Saturday that she even now hasn’t been able to get straight responses about why she hasn’t been reconnected. It has been costing her small business, she mentioned, and she’s prepared to change support suppliers.
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“I talked to Cox right now and there is however no estimate on return to services,” said Timmons-Harris, who has been trying to do company from her property in the Bywater location. “My very best buddy who lives on the other aspect of St. Claude has experienced her Cox service restored, but I (have) not. Their lame excuses and lack of timeline may possibly travel me to AT&T, whom I do not care for either.”
Cox has been the dominant cable franchise in New Orleans for decades, while telecom opponents like AT&T and T-Mobile have been getting marketplace share in new many years, particularly as tv companies migrate from common cable to world-wide-web-shipping and delivery.
Cox spokesperson Sharon Truxillo said Saturday that restoration of services had carefully mirrored the return to ability in the Better New Orleans location, where by about 100 miles of the company’s over-floor infrastructure had been harmed by the storm. Cox had about 500 linemen out repairing the hurt around the past 10 times or so, she mentioned.
As of Saturday early morning, Truxillo stated, close to 80% of consumers had been restored in Cox’s four-parish space of Orleans, Jefferson, St. Bernard and St. Charles parishes.
As with Entergy’s electric power restoration, additional than 90% of these in St. Bernard and Orleans parishes had been restored, but Jefferson Parish was at only about 70% simply because of extra severe damage in the decrease part of the parish, these types of as Jean Lafitte, as effectively as hard-strike pockets of Metairie and Kenner.
The high level of restoration was chilly comfort and ease to those people even now with no service. Some have been making thanks with their phones for web entry and a electronic antenna for television about the airwaves, but not every person has those selections.
Frieda Harris said she life in an assisted treatment facility exactly where electrical power has been restored but Cox’s company has not.
“Some of the citizens in this article really stare at their Television set screens and watch the substantial letters spelling ‘Cox’ go round and round,” she reported. “The vast majority do not have sensible telephones, or other equipment. The employees supplies entertainment, but we will need our TVs back!”
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John Batson, an 81-year-previous retiree, explained he experienced evacuated to Tuscaloosa, Alabama forward of the storm and returned when he experienced listened to electric power was restored to his home on Betz Avenue, near the Ochsner Principal Campus in Jefferson Parish. It was 1 of the 1st spots to get electricity back immediately after the storm due to the fact of its proximity to the clinic.
On Saturday, he mentioned he could not even get a person to communicate to at Cox about his service outage.
“I am not receiving any type of response,” he claimed. “When I call the quantity offered I just get a robotic reaction. It will not say when they expect it to be back on, it will not say exactly where they are doing the job on it.”
Batson said it is not just the inconvenience of not being ready to tune into the LSU Tigers vs McNeese Condition Cowboys match on Saturday night time. He also is devoid of the means to get his prescription drugs and shell out his expenses on the web.
Truxillo reported that the company is functioning on having an outage map that will give customers much more information and facts in long run.
But, she reported, the mobile phone company is set up now so that shoppers get automated responses when it is nonetheless a community outage, incorporating that it wouldn’t be beneficial to achieve an agent right up until that is solved.
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“A consumer is likely to get a recording that there is a community outage and the most effective course is to sign up to get a textual content warn to say when the outage is clear,” she said. “There is not much a reside agent can aid them with through a live outage. They are unable to schedule a trouble connect with or give them ideas when the whole neighborhood is not functioning.”
Cox has mentioned it will instantly credit rating customers who have been out as of Labor Day weekend. It is not obvious what will be its coverage for these even now out the adhering to weekend and over and above.